RAÏ - The Label ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or interact with us.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect the following personal information:
- Full name
- Email address
- Phone number
- Billing and shipping addresses
- Order and purchase history
- Payment information (processed securely by our payment providers)
- Communications you send to us
- Technical information such as your IP address, browser type, device information, and website usage data
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Deliver products and provide customer support
- Communicate with you regarding your purchases
- Improve our website, products, and services
- Send marketing communications where you have chosen to receive them
- Prevent fraud and maintain the security of our website
- Comply with our legal and regulatory obligations
Payment Information
For your security, RAÏ does not store your full payment card details. All online payments are processed through secure third-party payment providers using industry-standard encryption.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information with trusted third-party service providers only where necessary to operate our business, including:
- Payment processing providers
- Shipping and courier partners
- Website hosting providers
- Technology and analytics providers
- Professional advisers where required
- Government or regulatory authorities where required by applicable law
These third parties are required to protect your information and use it only for the services they provide to us.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, analyse website performance, and remember your preferences.
You may disable cookies through your browser settings; however, doing so may affect certain website features.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, misuse, loss, alteration, or disclosure.
While we take reasonable precautions, no online platform can guarantee absolute security.
Your Rights
Subject to applicable laws of the United Arab Emirates, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion where applicable, withdraw consent where processing is based on consent, or object to certain processing activities.
To exercise any applicable rights, please contact us using the details below.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
International Transfers
Where necessary to fulfill your order or operate our business, your personal information may be transferred to trusted service providers located outside the United Arab Emirates. We take reasonable steps to ensure that such transfers are carried out securely and in accordance with applicable data protection requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated revision date.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:
Email: info@raithebrand.com
Instagram: @rai.thelabel