Welcome to RAÏ - The Label ("RAÏ", "we", "our", or "us"). These Terms & Conditions govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
1. General
RAÏ is a fashion brand based in the United Arab Emirates. We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will take effect immediately upon publication on this website.
2. Eligibility
By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
3. Products
We make every effort to display our products, colours, and descriptions as accurately as possible. However, actual colours may vary depending on your device or screen settings.
All products are subject to availability. We reserve the right to discontinue or modify products at any time without notice.
4. Pricing
All prices are listed in United Arab Emirates Dirhams (AED) and include VAT where applicable.
We reserve the right to change prices at any time without prior notice. In the event of a pricing error, we reserve the right to cancel or refuse any order placed at the incorrect price.
5. Orders
Once your order has been placed, you will receive an order confirmation by email. This confirmation does not constitute acceptance of your order.
We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, pricing errors, or product availability.
6. Payment
We accept secure online payments through approved payment providers available on our website.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
7. Shipping & Delivery
Delivery times are estimates and may vary depending on your location, customs procedures, courier delays, or circumstances beyond our control.
RAÏ is not responsible for delays caused by third-party shipping providers.
Customers are responsible for any customs duties, taxes, or import charges applicable in their destination country.
8. Returns & Exchanges
Please refer to our Returns Policy for full details.
Items must be returned in their original condition, unworn, unused, with all original tags attached.
We reserve the right to refuse returns that do not meet our return requirements.
9. Intellectual Property
All content on this website, including but not limited to logos, designs, photographs, graphics, text, product names, and imagery, is the property of RAÏ and is protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without our prior written consent.
10. Limitation of Liability
To the fullest extent permitted under applicable law, RAÏ shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or the purchase of our products.
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you consent to the collection and use of your information as described in our Privacy Policy.
12. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.
Any disputes arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.
13. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Email: info@raithebrand.com
Instagram: @rai.thelabel