We hope you love your RAÏ pieces. If for any reason you're not completely satisfied, we're happy to offer an exchange subject to the conditions below.
Exchange Policy
- We offer exchanges only. We do not offer refunds.
- Exchange requests must be made within 3 days of receiving your order.
- Items must be returned unworn, unused, unwashed, and in their original condition, with all tags and original packaging intact.
- We reserve the right to decline any exchange if the item shows signs of wear, damage, alteration, or does not meet our return requirements.
Non-Exchangeable Items
For hygiene and quality reasons, the following items cannot be exchanged:
- Sale or discounted items
- Gift cards
- Items marked as Final Sale
How to Request an Exchange
To request an exchange, please email info@raithebrand.com within 3 days of receiving your order. Please include:
- Your order number
- The item(s) you wish to exchange
- The size or style you'd like instead (subject to availability)
Our team will guide you through the exchange process.
Shipping
Customers are responsible for any shipping costs associated with exchanges unless the item received is faulty or incorrect.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery at info@raithebrand.com with your order number and photos of the item. We'll work with you to resolve the issue as quickly as possible.