Customer Care
FAQs
Everything you need to know, in one place.
Answers to the questions we're asked most. Can't find what you're looking for? Email us at info@raithebrand.com.
Where are RAÏ pieces made?
Every RAÏ piece is designed by mother and daughter Cherine and Ghalia and made in Lebanon.
Do you ship worldwide?
Yes. We deliver across the UAE and ship internationally with DHL Express. See our Delivery page for full details.
How long will my order take to arrive?
- Dubai: same-day delivery on orders placed before 4:00 PM.
- Other Emirates: next-day delivery on orders placed before 2:00 PM.
- GCC: 2–4 business days.
- Middle East: 3–6 business days.
- Europe, USA & rest of the world: 5–9 business days.
Delivery times are estimates and may vary during peak periods, public holidays or customs clearance.
How do I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details.
Will I have to pay customs duties?
International customers are responsible for any customs duties, taxes or import fees charged by their destination country.
Can I exchange my order?
We don't accept returns or offer refunds, but we're happy to offer an exchange. Exchange requests must be made within 3 days of receiving your order, and items must be unworn, unwashed and in their original condition with tags attached. Sale items, gift cards and Final Sale items cannot be exchanged. See Exchanges for full details.
What if my item is faulty or incorrect?
Please contact us within 48 hours of delivery at info@raithebrand.com with your order number and photos of the item, and we'll resolve it as quickly as possible.
How do I find my size?
Our pieces are designed for a relaxed, flowing fit. Have a look at our Size Guide, or email us and we'll gladly help you choose.
Which currency are prices shown in?
Prices are listed in UAE Dirhams (AED) and include VAT where applicable.
Still Have A Question?
Our team is happy to help with anything you need.
